General Account and Settings Frequently Asked Questions
|Posted by: webmaster|
The Man in Charge
|General Account and Settings Frequently Asked Questions - Posted on: May 15, 2013 09:25:48|
General Questions and Problems
Q: What is the difference between an account and a profile?
A: An account in Apollo allows you access to all of the sections on the site. A profile on Apollo is the publicly visible information about you. They are not the same.
Q: How do I close my account?
A: Click on the My Account & Settings tab and then on the [b]Remove My Account[b] button on that page. Carefully follow the instructions.
Q: Can I change my user name or member ID?
Q: Do I have to give my real name for my account?
A: No, but it would be better to have it.
Q: Does Apollo Network share your account and profile information with others?
A: No, Apollo Network has not and will not share information about its members with companies or individuals.
Q: Why can I only send a few new messages a day on Apollo?
A: This is to prevent people from spamming our users. There should be no need to send more than seven messages a day. This limit only applies to new messages, not to a replies or an ongoing conversation.
You can send more messages by becoming a Star Member. It is very inexpensive and you will get lots of great features. Click here to do so: Star Membership
Q: I never received an e-mail to complete the registration of my new account. How do I get it?
A: It is possible that you typed in your e-mail address incorrectly when you filled out the registration form. Also, make sure that you are accepting emails from apollonetwork.com. Try again after 24 hours.
Q: It says that my email address is already in use and not to create another account.
A: You are getting this message for either of these two reasons:
Q: How can I log into my account? I know I am typing in the correct password and it will not let me in.
A: Make sure that your caps lock key is not on. Passwords are case sensitive. You might not be using your correct username/member ID. Follow this link to retrieve the correct one: Forget your username and password?
Q: My account is locked. How can I unlock it and log in?
A: It is not possible to unlock an account. Please create a new account using a different email address. Read and follow the rules of the site to ensure that your new account is not locked.
Q: I log into Apollo, but when I click on a tab it says I need to log in.
A: The answer is simple. You did not log in. You got to Apollo by using an old bookmark or a random page you got from Google. You need to log in from Apollo's Log In Page: https://www.apollonetwork.com/
You should also bookmark this page so you can log in easily. Follow these instructions: How to Bookmark Apollo
Last edited on: Jan 11, 2018 13:26:38, by: webmaster